Account on stop

An On Stop warning will be triggered if the invoice is not paid 10 working days or 2 weeks after the due date. Our system will automatically place the account on hold. 

On the 3rd week of the invoice being overdue, the customer will receive a notification of an On Stop warning and is advised that they have 7 working days to make a payment or the account will be suspended. 

For Duty & Taxes invoice, billing will call the customer to chase payment and advise that customer has 7 working days to settle the invoice. 

The customer's account is manually placed on hold if payment is not made after the given deadline. The billing team usually calls the next working day after the customer is invoiced for duty & taxes. 

Below is an example of a late invoice. This may be reviewed in the Invoice tab of the customer's World Options account. 

Customer will still be able to log in and create bookings but the portal won't allow them to ship. 

"On Stop" status will be lifted once overdue invoices are paid. In case there are no overdue invoices, the customer may contact 154.Support to request for this to be lifted.