Shipment Queries

To raise a support query on a recent booking , you can go to Track > Tracking history, click on the shipment you would like to query on, then click on the Support button.

When raising a support query, you will be asked to select a Query Type from the below options and further details of the query to the Customer Support team. 

• Shipment Not Collected
• Shipment Not Delivered
• Exception on Shipment
• Booking won't go through
• Can't print label
• Can't print commercial invoice
• Can't see tracking
• Service Failure