Warranty Repair Shipments

EXPORT FROM UK FOR REPAIR

On the outbound from UK:

•         The commercial invoice must say it is a Temporary export - Warranty Repair and should have attached paperwork for the warrantee repair to the commercial invoice. This should be attached to the box along with the commercial invoice. 

Note: 3 copies of the commercial invoice needs to handed to the driver and 1 copy of the invoice (with the warrantee repair paperwork attached) needs to be attached the shipment.

•         World options will send a pre-alert to Customs saying this is Warranty repair and forward on the Commercial invoice and the warrantee repair paperwork. The pre-alert needs to be done on the day of shipping with all paperwork and reason.
•         Once it passes Customs we need to get a “Export Entry SAD” document from the Courier via a World Option ticket and forward this on to the receiver in the US.

NOTE: Customer should notify the receiver to not pay any customs duty and taxes if requested by Customs. The Customs agent should check the paperwork and this give them the history of this shipment to clear it without duties and taxes being paid. World Options cannot help with the Customs query as it’s a Customs issue that needs to be resolved locally.

On the return to the UK:

When it is returned we need the shipper to do the following:

•         Commercial invoice should ref the outbound tracking number and state it is a warrantee return
•         Attach a copy of the “Export Entry” to the Commercial invoice (as above)
•         Attach a copy of the outbound warrantee repair document (see attached) to the commercial invoice

IMPORT TO UK FOR REPAIR

If product is being imported to the UK for repair the full history of the original export should be sent with the paperwork when being imported (including original export commercial invoices, paid duties and taxes) so the goods can be imported without it paying duties and taxes (as there is a nil value sell).

We would ask the shipper who is exporting the goods back to the UK to attach the following to the shipment so we have a full history:

•         A "Export Entry SAD" documents used on the outbound journey
•         Warrantee repair declaration paperwork
•         Original Commercial invoice on the outbound journey
•         New commercial invoice on the inbound journey

If the above process is not followed, then a HMRC application for Inward process relief i.e. a IPR code should be requested and forwarded on to Customs to clear the goods.

What are the FIVE KEY ELEMENTS on Commercial Invoice?

1.  REASON FOR IMPORT / INTENDED USE

2. ACCURATE DESCRIPTION OF THE COMMODITY

3. VALUE OF THE COMMODITY 

4. HS CODE USED

5. COUNTRY OF ORIGIN/COUNTRY OF MANUFACTURE

INTERNATIONAL CUSTOMER RETURNING ITEM TO YOU FOR REPAIR/REPLACEMENT

The commercial invoice should state the item being returned and state that it is returning for repair (for example: power supply board; returning for repair). The value should be listed as what it would cost to replace the item if it were lost. Always mark these kinds of shipments as DAP, meaning the receiver pays any duties or taxes.  If you select DDP (sender pays any duties or taxes), some countries will not clear the shipment as a repair/return or something entering the country temporarily or returning to the country.

YOU ARE RETURNING AN ITEM TO AN INTERNATIONAL MANUFACTURER FOR REPAIR

In this situation, you are returning an item to the manufacturer in another country for repair/return. Mark the commercial invoice with the actual HS Code of the product and state that the item is returning for repair/replacement (for example: power supply board; returning to manufacturer for repair). The value should be what it would cost to replace the item if it were lost. Indicate on the commercial invoice that the reason for export is temporary.

When the manufacturer is ready to return it to you, they need to use the HS Code appropriate for the product being returned. The Invoice should state the item being returned and state that it is returning for repair (for example: power supply board; returning for repair). The value should be the cost of the repair. If opting for shipment insurance the value should be the replacement cost (not the sale price) and the cost of the repair. Always mark these kinds of shipments as DAP, meaning the receiver pays any duties or taxes. If you select DDP, some countries will not clear the shipment as a repair/return or something entering the country temporarily or returning back to the country.

Note: World Options is not a shipping agent, we are a “reseller”, we provide our services so World Options customer get the benefit of the discounts as a reseller and customer management services.

Note: World Options don’t have an IPR deferment account and we always to use the courier account or the Customer IPR deferment account. 

Note: TNT know we are a reseller not an agent. The Receiver in the UK needs to speak the TNT customs department to clear the goods, we “World Options” cannot help clear goods through Customs, we can only give advice on the best course of action to get it cleared. We also help mediate the process with TNT transport and TNT Customs.

The team World Options speak to is in the transport department and not the local Customs as the Customs department will only speak to the receiver.