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Reporting of Damaged/Lost Shipments
Please see below normal timelines for reporting Damaged or Lost shipment for our courier.
TNT & FedEx - Damaged has to be
signed for as damaged and logged on the same day,
lost within 7 calendar days of the expected delivery date.
UPS -
Damage form has to be logged with UPS within
14 calendar days of delivery date and
tracer form for lost shipments has to be logged within
60 calendar days of collection.
DHL - Lost/damaged within 30 calendar days of collection date via warehouse search form.
DHL Parcel - Lost/damaged within 7 calendar days from date of collection.
Palletways - Lost/damaged as soon as possible, same day usually, can push it to 2 calendar days.
DPD - Lost/damage within 7 calendar days from date of collection.
DSV & ExFreights - We will always take it into account but always raise it as soon as possible. Please note that if the customer has signed the POD as goods being received in good condition the claim will be instantly rejected.