Credit Notes

A credit note is issued after the courier approves the claim request due to the reasons below.

•         Invoice Dispute
•         Duplicate Charge
•         Billing Error
•         Damaged Shipment
•         Lost Shipment

Customers may review issued credit notes on the World Options portal by going to the Invoice tab. See the sample below. 

A credit note may be used to pay for outstanding invoices or carried over to the wallet for pre-pay accounts. 

For Direct Debit accounts, the credit note will be automatically deducted from the customer's outstanding invoice. 

For other payment types, the customer will need to call Credit Control to provide instructions on how credit notes should be utilized. 

Phone: 03303358100 opt 2 then opt 1

Email: creditcontrol@worldoptions.co.uk