Invoice Queries

Viewing Invoices

To view your invoices, just click the Invoices in the tabs on the left side of the screen.

Raising an invoice query

To raise an invoice query, go to Invoice then click the arrow beside the invoice that you have queries on.

Then click the chat icon in line with the specific shipment you would like to query.

Note: There is a 14 day carrier query time for when you can submit a invoice query. if you would like to raise an invoice queries after the 14 days from the invoice date , you need to email 154.support@worldoptions.co.uk.

Once you click on the Chat icon a Invoice Query pop up form will appear to allow you query a invoice line. 

Paying an invoice with a query

Customer can pay for the invoice as per the payment terms less any amount that are currently in Query.